Petster customer club

By joining Petster Customer Club, you automatically agree to our membership terms, conditions for marketing and how we handle your personal information in accordance with the GDPR.

Find the login to the Customer Club top right "LOG IN" or click the button below.
Log in to Petster Customer Club

Membership terms for Customer Club

The terms and conditions below apply between Petster AB, Organization number: 556845-3335 and private individuals.

The membership in Petster Customer Club gives you the following benefits:

• opportunity to get cash back, i.e a refund on your purchases and earn vouchers
• reach levels of free shipping
• take advantage of unique Customer Club offers
• previous orders and purchase history

Membership levels and benefits

General information about Petster Customer Club

• To become a member, you need to create an account and register.
• You find the login to the Customer Club program at the top right of each webshop; petster.se, petster.no, petster.fi andeu
• On “My pages” you can see:
  • Status for payment of your upcoming Bonus check
  • Current membership level and number of points you must earn in the coming period to maintain your membership level
  • Previous orders
• You must be logged in and use the same email address to credit your purchases.
• 10% on your first purchase, cannot be combined with other offers, discounts or products from Equiband.
• You can not credit points for previous purchases made before you registered as a member of the Customer Club.
• Petster is not responsible for and does not compensate for the loss of received Bonus checks.
• The membership is personal and can only be used by you as a registered member.
• Benefits offered by the membership only apply to private use to one's own household.
• The membership is free.

Membership levels

• Petster Customer Club has three membership levels; Bronze, Silver and Gold.
• Every 1 € in purchases gives you 10 earned point.
• You become a Bronze member immediately after you have created your account and registered.
• When you have earned more than 2000 points in 6 months, you will reach the membership level Silver.
• When you have earned more than 6000 points in 6 months, you will reach the membership level Gold.
• Each earned point may be credited during the coming six-month period, after which they fall due.
• To maintain your membership level, you need to regularly collect points according to the score ranges below.
• The amount of points collected decreases by the corresponding amount in the event of returns of products.
• As a Gold Member, you have free shipping on all your orders. Of course, you will also receive points on your purchases as before.

Bonus check

• As a member you get Cash back, i.e. a refund in the form of Bonus checks based on your purchases at Petster.
• We keep track of all your purchases at Petster and you earn your first Bonus check when you have shopped for EUR 350. You can keep collected Cash back points no matter how long it was from your last purchase.
• After each earned Bonus check, collection begins automatically for your new Bonus check, which is paid out when you have shopped for an additional EUR 350.
• The level of compensation on the Bonus check is based on your membership level. It is the level you are at at the date the bonus check was earned that is used.
• Payment of Bonus check takes place on the 1st-15th two months after points are achieved. That is, if you have earned a Bonus check in March, payment will be made between 1st-15th in May.
• Bonus checks are emailed to the e-mail address with which you have registered your membership.
• There are no restrictions on how many Bonus checks you can earn.
• Paid Bonus checks can be used for the next purchase if you have not used the full amount, but you can also use the Bonus check as a partial payment in addition to your final payment at checkout.
• In the case of full or partial payment of goods with a Bonus check, its amount is not bonus-based.
• Bonus checks can only be used as payment for purchases and cannot be exchanged for cash.
• Bonus check is valid for 12 months.

Additional conditions

• Force majeure:

Petster is not responsible for you as a member not being able to use your membership and your benefits in such special circumstances as are due to law enforcement, government action, war event, strike, blockade, boycott, lockout and the like.

Change of conditions

• Petster reserves the right to change the content and conditions of the Customer Club.
• A change in accordance with these terms and conditions from Petster is considered to have been duly made when it has been sent to the e-mail address with which the customer has registered his membership or when the change has been published at https://www.petster.eu/terms-conditionspetster
• The customer is considered to have been notified of the change the day after the notification has been sent to the customer's e-mail address or when the change has been published at https://www.petster.eu/terms-conditionspetster
• The membership is valid until further notice and can be terminated by you at any time.
• Upon termination of membership, gift cards are paid out on points balances above the minimum limit in force at the current time.

Processing of personal data and purchase information for marketing purposes

• By becoming a member, you accept the terms and thus the storage of your personal data in accordance with the GDPR.
• As a member, you may receive information and offers via mail and digital channels.
• Marketing occurs in the form of Customer Club offers as well as any other information to your e-mail address.
• Data is saved in order to communicate relevant offers.
• For marketing purposes, Petster will store members' purchase history until the day the member in writing or via e-mail writes a request to delete all registered data, to contact@petster.eu
• Your personal data is stored by us during the time you are a member of Petster's Customer Club and for the time thereafter that is necessary to fulfill the purposes of our processing. After that, we will securely delete or de-identify your data so that it no longer can be linked to you. However, this does not apply if, for example, we are obliged by law to preserve the data.
• In the event that you yourself actively choose to terminate your membership, you will be deleted within five (5) working days of your submitted request.

Who we share your personal data with

• To fulfill the purposes of our processing of your personal data, we share your personal data with companies that provide services to Petster, for example companies that handle transport/shipping, IT consultants who are hired for service and development of our systems. These companies may only process your personal data in accordance with our expressed instructions and may not use your data for their own purposes, in accordance with the assistant agreements we enter into with these companies. The assistant agreements also regulate, among other things, confidentiality and security for your personal data.
• Petster may provide necessary information to authorities if we are required by law to do so. In connection with a legal dispute, we may transfer information to other parties to satisfy our legitimate interest in establishing, asserting and defending legal claims.
• Petster may share information with potential buyers and sellers if we were to sell all or part of the business or in the event of a merger. The processing is necessary to satisfy our legitimate interest in carrying out the divestiture or merger.

Change of address

• You can correct changes regarding address or other contact information by yourself on "My Pages"

Contract period and termination

• The membership in the Customer Club can be terminated at any time by contacting Petster customer service in writing at the e-mail address contact@petster.eu
• Earned points are canceled when notification of termination of membership has been received.
• Petster may terminate membership and cancel collected points as well as gift cards due to abuse and/or other behavior in violation of good practice. Abuse is, among other things, considered as crimes against any rule in these terms.
• Petster also reserves the right to terminate members by observing a one-month notice period. Earned points can not be used after the notice period.

Contact

If you have questions about Petster Customer Club, you’re welcome to contact us at contact@petster.eu

If you have any questions about our processing of your personal data, want to request correction or revoke your consent, please contact us: contact@petster.eu

Petster org 556845-3335

Hacksta Fjälby 3 Ekensberg

749 51 Grillby

Sweden

Copyright © Petster AB

Last updated 2021-11-10