Dog Accessories

Frequently Asked Questions

Below you will find answers to common questions.

Is it safe and secure to shop Petster?

With us you can feel completely confident that you will receive your ordered products, and that everything is handled in accordance with Swedish law. We are an established company that has existed for several years. We are also a Certified E-Commerce for more information on this please follow the link through the certification icon above the login on the right.

I have not received an order confirmation?

If you have not directly after completed order, received an order confirmation to your nominated email address, then the order is either not gone through or you have accidentally enter an incorrect e-mail. Contact us immediately, so we'll see what has gone wrong.

When will my order?

We always work on that all customers receive their order as soon as possible. It can take anywhere from 1-14 days. But usually, you get the items within 5-10 days. Then we have the widest range of pet products and order home 1 time per week so we sit in no large stock. We place our orders on Tuesdays and Fridays and can deliver them out to your clients next Monday-Wednesday.

What happens if I do not pick up my package?

If you have not picked up your package on time and this goes back to us as outhämtat we'll have to charge a fee for what this cost us in shipping out to you and shipping back to us. This cost of the item / DHL charges when ordering cash on delivery is also added to this fee.

SO PLEASE, MAKE SURE TO BRING OUT YOUR PACKAGE ON TIME SO SAVE YOU BOTH YOUR SELF AND THE U.S. MASS TIME AND MONEY.

Is it important to measure their animals before ordering clothes and shoes?

Yes, you know not necessarily the size of your pet, so measure carefully according to our indications. Remember that one size can vary from garment to garment. This is where our clothes come from various suppliers around the world.

I can not log in?

Most likely you are to the earlier time of purchase using our quick cash (sk.gäst at checkout), and then does not save your customer profile. Are you sure that you set up a customer profile with a username and password? I probably find the moderator, click "Forgot Password" as the strike order will be sent to the email address you entered when the profile was established.
Have you previously added you as a customer, you can do this, this is easy, fast and completely free.
There are several advantages to registering as a customer on Petster.
- As a registered customer, you can always log on and get an overview of your order history.
- As a registered customer, it's faster to shop, you just log in with username and password and do not need any more information - they have already saved!
- As a registered customer you will receive special offers and discounts on products continuously.

To which bank or post office, I make a payment?
Is this an invoice or payment, you should first contact Svea Finance in charge of all our management of these payment options. You should never pay an invoice to Petster directly. Will you make a payment to Petster so made it to the bank giro 5727-4920. Always mark your payment with your order number as reference.

Has Petster a physical store?

Yes, it is possible to book time at our showroom in Lidingö, this is done via MAILL. Be sure that the time is confirmed from us before visiting. The showroom is only a small selection of our products. You can also find our products at your local pet store if they are connected as a reseller for us. Ask at your pet store if they offer Petsters products. Unless they're welcome to contact us for more information.

Is it possible to get tips and advice on which products are best suited for my needs

Of course, we can help you find the best product for just email! We have trained professionals with extensive erfarnhet dog trainer and animal husbandry. So do not hesitate to contact us for advice and tips.

I am looking for a specific product, but find it not in your range?

Looking for a special product that you do not find in our store, so do not hesitate to contact us. Since we have access to over 25.000 products, chances are that we can meet your requirements.

Have not found the answer to your question above, you are welcome to contact us via

Phone 08-562765 70 or through our contact form

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